Publisher: Packt Publishing | 2010 | ISBN: 1849680566 | Pages: 572 | PDF | 10,43 MB
Install, configure, and manage a robust Customer Relationship Management system using Siebel CRM
Overview of Oracle Siebel CRM 8 Installation and Management
Install and configure the Siebel CRM server and client software on Microsoft Windows and Linux
Support development environments and migrate configurations with Application Deployment Manager
Understand data security and manage user accounts with LDAP
Manage multi-server and multi-language environments
Written in an accessible readable style, this practical book will help you to successfully install and manage Siebel CRM
The instructions in the book are valid for all versions 8.0, 8.1 and 8.2 alike
In Detail
Oracle's Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company's sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.
This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.
This book is a complete exercise in installing and managing Oracle's Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.
After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments usingApplication Deployment Manager.
Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoidperformance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle's Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
A pragmatic guide for effectively and efficiently implementing and managing Oracle's Siebel CRM
What you will learn from this book
Understand Siebel Web Architecture
Plan and prepare Siebel CRM infrastructure
Install and configure Siebel CRM software on Microsoft Windows and Linux
Install and configure Siebel Charts and Oracle BI Publisher for Siebel
Implement load balancing and support multi-language environments
Manage the Siebel servers from the Siebel Web Client and the command line
Implement LDAP authentication and Web Single-Sign-On
Understand Siebel Access Control and Personalization
Manage organizations, positions, and user accounts
Install the Siebel Management Server infrastructure and use ADM to migrate configuration changes
Monitor Siebel CRM environments for usage and performance
Use Siebel Remote to support developers and mobile users
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